Frequently Asked Questions

 

How do I use my reservation to enter the parking lot?

Your booking confirmation email will include a QR Code. You must scan your QR Code from either your mobile phone or paper copy to enter and exit the parking facility.

 

What should I do if I am unable to enter the parking lot using my reservation credentials?

Check to ensure you are at the correct parking facility entrance, and that you have arrived at your start time indicated on your reservation confirmation. For additional assistance, push the intercom button on the entry machine.

 

Will I have to pay additional fees at the facility?

Your parking reservation confirmation will indicate the time period you opted to reserve and pay for. Any time outside of the entry and exit time will result in additional fees. Additional fees must be paid with a credit card at the facility exit.

 

What happens if my flight gets delayed and I stay beyond my reservation?

If you exit past the end time indicated on your reserved parking confirmation, you will be required to pay additional fees via credit card at the exit lane. After scanning your QR code, any amount due will be indicated on the screen.

 

What if my trip is cut short, and I exit the facility before the time listed on my pre-paid parking pass? Will I receive a refund for the difference?

There are no refunds for partially used parking reservations.

 

Can I cancel a parking reservation, and will I receive a refund?

You may cancel your parking reservation up to 2 hours prior to the start time by accessing your booking, provided in your reservation confirmation email, or by logging in with your credentials here: Manage Booking. You will receive a confirmation email upon successful cancellation of your reservation. Cancellations and refunds are provided only for cancellations confirmed at least 2 hours before the start time indicated on the reservation confirmation.

 

How do I edit my reservation (date/time, license plate, etc)?

You may edit your reservation up to 2 hours prior to the start time listed on your booking confirmation. To do so, please log into your account or if you do not have an account, use your confirmation number at: Manage Booking. Please note, refunds are not provided for cancellations made after 2 hours prior to the start time listed on your reservation confirmation.

 

What if I made a parking reservation, but the parking facility is full and closed when I arrive?

Your parking reservation confirmation reserves your parking space in the facility on the start date of your parking reservation.

 

I want to reserve parking at a facility that is not showing up as an option. How do I do that?

There are a limited number of spaces that can be reserved. If the facility you are looking for is not showing up in the list of available options, there is no availability to make a reservation there. However, it’s likely that drive-up parking in the desired facility may still be an option. We recommend that you check the ORD website for up-to-date information regarding space availability.

 

I have another question about parking reservations at ORD.

For additional information regarding parking reservations at ORD Airport, please call 773-686-7530 or email parking@flychicago.com.